CI-CCEAA
Tel: +971 (4) 42 89 440
FL-LESM
Leadership Excellence for Senior Management
Price:
Duration:
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3 Days
Who Should Attend
Mid- and upper-level managers looking to hone their senior management skills
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What you will Learn
To maximize performance and foster a healthy environment, senior managers must also
motivate others, nurturing and utilizing the distinctive skills of each team member.
This course may earn a Credly Badge.
Prerequisites
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Course Objectives
After completing this course, students will know how to:
• Use wisdom and understanding to lead others
• Deliver constructive critiques to your staff
• More effectively coach and mentor your staff
• Develop new managers
• Better motivate your staff
• Navigate organizational politics
Course Outline
1 - Leading Others
• Comparing Vertical and Lateral Hierarchies: Leading in Different Structures of
Command and Control
• Leveraging Your Organization’s Structure
• Knowing Your Employees – Developing Empathy
• Beginning with the End in Mind and Back-Casting to the Desired Future State
• Setting S.M.A.R.T. Goals
• Earning Your Team’s Trust with Honesty, Reliability, Availability, and Openness
2 - Strategies for Course Correction
• Lighting a Fire: Motivating, Guiding, and Inspiring
• Resolving Conflict: Forcing, Accommodating, Avoiding, Compromising, and
Collaborating
• Changing the Script: Trusting Your Team, Empowering Delegation, Celebrating
Success, and Building & Reinforcing Your Team
• Defining Team Roles and Creating a Balanced Team
3 - Effective Coaching and Mentoring
• Providing Clear and Timely Feedback
• Creating a Supportive Environment
• Building a Mentorship Plan - Mentoring for Success
4 - Training New Managers
• Preparing, Developing, and Supporting New Managers
• Defining and Building Competencies
• Documenting Best Practices while Rewarding and Emulating Effective Managers
• Encouraging a Peer Network
5 - Motivation
• Understanding the 8 Level Hierarchy of Needs
• Managing Across Generations
• Applying the CARE Model
6 - Organizational Politics
• Being Politically Savvy, Ethical, and Effective
• Building Political Intelligence
• Understanding the Landscape
7 - The Big Picture
• Thinking Through the Elements of Management